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(2011) Soft cover, 206 pages

ISBN: 978-1-935328-19-3

Stock Number:0742M
Exceeding Expectations: Producing Appraisal Reports and Services That Delight Clients
Scott Schafer, MAI
Appraisal Institute


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In times of heightened appraiser accountability, internal quality control is essential for a successful appraisal business. Learn how to listen to clients, meet their needs, and implement effective quality control review processes to set yourself apart from the competition and succeed.

Exceeding Expectations: Producing Appraisal Reports and Services That Delight Clients presents an accessible overview of the quality control principles developed for manufacturing and other industries and applies them to the appraisal profession. This guide provides:

  • details of an internal quality control review process
  • valuable pointers on verbal communication, active listening, and effective writing
  • tips for gathering client feedback and using it effectively

Appraisers who bring these skills together can truly excel. Order this guide and create client loyalty as well as improve your firm’s products and services!